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The SupplySide® Group is a specialist insurance related corporate advisory firm.  It has particular expertise in Strategy, Operations, Contracts, Start Ups, Acquisitions and Joint Ventures for all aspects of the Insurance industry Supply Chain.

SupplySide advises: 

  • insurance companies looking to build on and improve their supplier relationships and performance;

  • businesses/suppliers looking to increase their insurance work, secure new contracts, or create new products for insurers;

  • investors looking for growth opportunities or a review of existing portfolios; and,

  • insurance buying groups looking to aggregate spend and scale to drive commercial performance and customer outcomes.

Insurers and their Suppliers.  Suppliers and their potential insurance marketplace and commercial opportunities. 

SupplySide brings unique skills and experience to driving value through maximising the outcome of large spend supplier relationships.

Clients include: Insurance companies, insurance repair suppliers, parts and equipment businesses, investigators, assessing companies, industry associations, TPAs, insurtech, insurance joint ventures, investors, new ventures and start ups.

Client results include:

  • A new joint venture with a national ASX listed company;

  • Industry investment review for an investment group looking at entering the Australian market;

  • New product development trial with a multi-site repair business;

  • Cross over product development partnership from property claims to a new repair segment;

  • Major repair contract proposal and terms review and management coaching;

  • Successful identification of targets and due diligence on major acquisitions;

  • Strategy workshops directly leading to a new a business structure and immediate results;

  • Conference and event speaker.

A recent major project was to review the end to end claims and repair strategy for a national insurer.  Understanding it's model, planning and skills, and building out a program of options and strategies for more targeted repairer engagement, and cost reduction.  

A recent report on a conference presentation said:

"After tea a man who needs little introduction in this industry, Rob Bartlett formerly of Suncorp and now running his own business SupplySide Group took to the stage. With his dry sense of humour and immense knowledge of the insurance world his presentation was a series of tips for how to engage in 'insurance-eze'. He gave many valuable tips on what insurers are looking for."

SupplySide also has a Ventures arm, which advises on investments and commercial opportunities in insurance supply chain businesses.  SupplySide Ventures has worked with early phase businesses and investment groups to identify opportunities.  It has also worked with the owners or founders of suppliers with scale potential to develop investable business plans, and create a pathway to external investment and value creation.


Working on the SupplySide

With over a decade of direct insurance claims experience, SupplySide knows the insurance claims industry in detail and the current best practice. It gives clients insights into the leading thinking and planning in the insurance marketplace.

For Insurers

  • Building a fit for purpose supplier strategy

  • Developing supplier aligned operational processes

  • Identifying suppliers, types, benefits, insource or outsource models

  • Contract development and performance targets

  • Benchmarking your supplier planning and results

  • Building a supplier development team and program

  • Coaching and training leaders for supplier decisions

  • Building and maintaining a REG-ready supplier panel

  • Managing disputes and contract variations

  • Targeted training for your people to make the most of the supplier program

  • Co-development of opportunities with suppliers – win/win

Image by Cytonn Photography

For Suppliers

  • Preparing your business for the insurance marketplace and supplier tenders or proposals

  • Identifying and targeting your supply opportunities

  • Coaching teams and leaders for supplier meetings and presentations

  • Getting you contract and regulation ready

  • Helping get on to supplier panels and negotiate agreements

  • Maintaining performance

  • ESG enhancements and contract adherence

  • Using your new supplier volumes for cost, efficiency and new business growth

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A purpose built insurance supplier buying group concept to help insurers build scale opportunities and manage their compliance obligations


Getting optimal commercial performance by understanding and taking advantage of your buying opportunities.

Helping insurers benchmark their performance using a supplier data lense


Expert Guidance

Buying scale enables boots on the ground support for insurers to capture the information and documentation they need to meet their complex compliance obligations.

Smart Buying

A Path to Success

Customized buying opportunities to meet the specific needs of each insurance partner and each set of suppliers. A buying group that is as flexible as your individual customer needs, using scale and commercial skills to implement and monitor the agreed programs.


Rob Bartlett

Managing Consultant

Rob Bartlett is one of Australia's best known insurance professionals, having lead the transformation of the Suncorp claims supply chain over a decade, and introducing market changing initiatives such as the Vehicle Repair Standard, and operationalising AudaNet in the Australian market for the first time.

He's been on both sides of the supplier fence, working previously with Transurban to repair the broken contract relationship with Government, and with Suncorp watching over hundreds of large supplier relationships.  He helped grow the Joint Venture Capital SMART to over 48% of Suncorp repairs prior to it's divestment for $420m.  

He is highly respected in the insurance industry having chaired the Insurance Council motor insurance committee for over 7 years, and been appointed to the Code of Conduct Committee and as deputy chair of the NMVTRC.  Rob has lead study tours to Europe, the UK, ​the United States, and Asia giving him global insights and contacts.

He is currently on the Advisory Boards of MJM Corporate Risk Services, and Fortress Repair Group.

He has a particularly speciality in highly regulated industries, with a Masters in Public Management, and significant government relations experience.



+61 0467 717 438

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